FAQ

Quick answers about our looks, sizing, delivery, and payment. Open a group below.

Collection & choosing a look

What can I choose for each look?

Shop a Set (bra + panty, ₱1,699), Robe (₱2,299), or Chemise (₱1,999) on its own, or save with a bundle: Complete Look 1 (set + robe, ₱2,999), Complete Look 2 (set + chemise, ₱3,299), or the Ultimate Complete Look (set + robe + chemise, ₱3,999).

Each bundle includes every listed piece. Your rules: choose any design for each piece; one size applies to the whole look. A bundle is available when every piece is available in your size.

Which garment options can I browse?

Browse Set, Robe, and Chemise, or open Complete Look 1: Set + Robe, Complete Look 2: Set + Chemise, and Ultimate Complete Look.

Which sizes are available?

Our pieces come in XS to XL. Check the size guide before ordering, and message us if you are between sizes.

Where do you deliver?

We deliver anywhere in the Philippines. Prices are in Philippine pesos (₱).

Delivery & returns

How much is shipping, and how long does it take?

We deliver across the Philippines: ₱250 for merchandise below ₱2,999, and free from ₱2,999. Every piece is made to order for you—nothing sits on a shelf waiting for just anyone—so please allow 7–10 days before dispatch, plus courier transit time. See shipping & returns for details. Final charges are shown at checkout.

Can I return an item?

You can request a refund within 24 hours of receiving your order. Contact us with your order number and the reason for your request. The 24 hours is the window to make a request, not the time for the refund to reach you. Your rights under the Consumer Act are unaffected.

Orders & payment

How do I place an order?

Add your pieces to your bag and continue to checkout. You will receive payment instructions there, and we will confirm your order once your payment is verified.

Which payment methods do you accept?

We accept Bank Transfer and QRPH. For QRPH, scan the code at checkout with GCash, Maya, or any compatible banking app. We confirm every payment manually before processing your order.

How does payment proof work?

Right after checkout, your order confirmation page shows the QRPH code and bank details with an upload box: pay, then add a screenshot of your receipt there. You can also do it later from your order status page, or from the order lookup page with your order number and email. Receipts are stored privately; your order is confirmed once we verify the transfer.

Fit, care & support

Where can I find fit and care guidance?

See the size guide for measurements and the care guide for looking after delicate pieces. Always follow the care label on your garment.

How can I ask a question?

Visit Contact to send us a message. We reply Monday to Sunday, 8 AM–8 PM (Philippine time).